Frequenty Asked Questions

Appointments

Do I need to book an appointment?

The best way for us to guarantee every single bride the very best experience in our boutique is via booking an appointment in advance. This enables us to ensure we have enough bridal specialists available, to give you the excellent service we are renowned for!

Do you charge for appointments?

Unlike other similar bridal boutiques we do not charge for our weekday appointments.

Saturdays are particularly busy, so you might want to think about visiting us during the week instead. If you would like to visit us during the week, there is no charge for your appointment. During the week we’re open 9.30 to 5.30 with our last appointment starting at 3.30.

There is a booking fee of £25 for a Saturday appointment, which is redeemable when you order your gown with us.

Please have your credit card available when we call you to confirm your appointment.

Should you need to cancel then a full refund will be given as long as you e-mail us 8 days in advance of your appointment.

Who can come with me on the day?

We are lucky in that we have a very large boutique so can easily accommodate brides and their parties.

We do ask you to let us know if there will be more than 4 of you though so we can just ensure there is enough room for all our brides to be to be comfortable.

Do you offer exclusive appointments?

We can arrange a “closed” personal VIP experience for you and your guests with refreshments & nibbles. There is a charge for this exclusive service so please contact us now to learn more.

Our Bridal Gowns

What size are your wedding dresses?

We try to keep a very large range of sample bridal gowns with sizes covering the whole range.

All our bridal gowns can be ordered in sizes 4 to 30.

What happens if the dress I like doesn't fit me?

This is where our experience as bridal specialists comes in. We are able to adjust the sample gown to “fit” which gives you an idea of just how it will look on you.

Our adjustments will involve pinning in excess fabric if they are too big, or alternatively if they are too small there are many options we can use to allow you an idea of what it will look like. Our large showroom allows for plenty of privacy and you will be made to feel completely comfortable at all times!

How do we know where to start?

It is important to stress again we are here to help and support you as much as you like!

You can either tell us the designer/style you like or we can talk you through the various style options and find what suits you.

Once we have narrowed down the options we can make suggestions for you, or you can chose which dresses you try on with as much advice or guidance as you would like to receive.

How much are your dresses?

It is important to know at the outset if you are shopping to a budget or not. There is nothing worse than finding your dream dress and then finding it is way over your budget!

The majority of our dresses are in the £1200 to £2200 price range. We want you to feel totally comfortable and under no pressure so thinking about your budget in advance is definitely worthwhile.

It is also worth considering our sample gowns (sale wedding dresses). This can allow you to get a wedding dress from £500 and bring forward the possibility of dresses and designers that were initially out of your budget range.

Bridal Gown Sizing and Fitting

Are wedding dress sizes the same as other dresses?

The best way to ensure a perfect fit is to take your unique measurements and then cross reference these to the designers size charts.

Just like on the high street, one designer may classify you as one size and another designer at another size.

What if I am planning on losing weight before the wedding?

This is no problem at all. Even if you are planning on losing weight, we will always take measurements and go with the size you are on the day, then there is no pressure or stress for you to change, but if you do, that’s when our extremely talented, in-house seamstress can work her magic and make your beautiful gown fit like a glove.

How do you ensure that the dress will fit me?

Once we have ordered and received your wedding dress we offer you the chance to use our experienced in-house seamstress. If you choose to do this then we book your initial fitting around 2/3 months away from your big day.

The majority of our brides only require 2 of these fittings to get the gown perfect. The cost and amount of fittings will depend on exactly what is wanted or needed to get the dress just right. This will be discussed on your first fitting directly between yourself and the seamstress.

What do I need for my fittings?

We always recommend bringing in your shoes and any underwear you are planning on wearing on the day. This will enable us to create the perfect fit.

Do you keep my dress for me?

Yes! We are completely happy to store your dress safely from the moment it arrives and throughout your fittings for a small fee of £50 which includes a final steaming of your gown to ensure you are fully prepared for your day.

All you need to do is remember to collect your dress a few days before your wedding (or on your wedding day if you prefer and are local).

We will store your dress safely and help ensure it gets to you as crease free as possible.

ps: We can also recommend cleaning and the best way to store your dress after your big day.

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